DIGITAL PRODUCTS

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We strive to provide high-quality digital products and ensure a seamless purchasing experience. Due to the nature of digital content, we maintain the following refund and return policy:

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1. No Refunds on Digital Products
All sales of digital products are final and non-refundable.

• Once a digital product has been bought, accessed, downloaded, or delivered, it cannot be returned or refunded.

• This policy ensures the integrity of digital content distribution and protects the intellectual property of our products.

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2. Exceptions
Refunds may only be issued in the following situations:

• Technical Issues: If a technical problem prevents you from accessing or downloading the product, we will work to resolve the issue. If the issue cannot be resolved, you may be eligible for a refund.

• Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us at [support email] with proof of the duplicate transaction for a refund of the duplicate purchase.

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3. Terms & Conditions Agreement
By purchasing a digital product, you confirm your acceptance of:

• This refund and return policy.

• Our Terms & Conditions as outlined on our website.

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4. Contact Us
For any questions, concerns, or assistance with your purchase, please contact us at hey@annekabeee.com. We are committed to resolving any issues promptly and effectively.

 

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ONLINE COACHING & MENTORING SERVICES

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We strive to provide a clear and transparent refund and cancellation policy for our coaching services, in compliance with German consumer protection laws. Please read the terms below carefully.

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Right of Withdrawal:

• For coaching sessions or packages purchased online, customers are entitled to a 14-day right of withdrawal from the date of purchase.

• If you request to begin coaching sessions within this 14-day withdrawal period, you will lose your right of withdrawal.

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Coaching & Mentoring Packages (One or Multiple Sessions):

• Coaching & Mentoring Packages, including those with 1 or more sessions, must be paid in full before the first session.

• Refund Policy for Packages (Multiple Sessions):

  • After the first session of the package is completed, the whole package becomes non-refundable.

  • If you choose not to continue with the remaining sessions, no refund will be issued for unused sessions.

  • This policy is clearly outlined and agreed upon during the booking process.

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Coaching & Mentoring Sessions:

• Cancellations made at least 24 hours before the scheduled session will be eligible for a rescheduling at no additional cost.

• Cancellations after this period or missed appointments without prior notice will not be eligible for a free rescheduling and the full amount of the session will be charged.

Cancellation by Coach:

• If we must cancel a session for any reason, you will have the option to reschedule the session or receive a full refund for that session.

Rescheduling Policy:

You may reschedule individual sessions within a package by providing at least 24 hours notice.

Terms & Conditions Agreement:

By purchasing coaching services, you confirm your acceptance of our refund and cancellation policies outlined here and in our Terms & Conditions.